Products - TeleSupport Helpdesk
TeleSupport Helpdesk helps make the most of existing customers
Does your organization:
- Take calls from customers or clients requiring customer service?
- Have the desire to track issues for quality control and improvement?
- Need a better way to manage support contracts?
Everyone has heard the statistic that it is 11 times easier to sell more products and services to an existing customer than find a new one so it is important to make the most of every contact with your clients. Customer service is one of the best places to make a great impression and improve your customer retention.
When you customers call in with questions or problems, Tele-Support HelpDesk is the tool you need to provide them professional, efficient customer service. It allows your customer service personnel to answer correctly in as little time as possible and put your company in class by itself.
Some of the features of Tele-Support HelpDesk are:- Inquiry Tracking Hot Tips Knowledgebase
- Real Time Call Forwarding HelpDesk Post Office - (built-in email processing)
- Intake Forms Contract & Pre-Paid Support Tracking
- Known Issues "Bug" Database Priority Escalation System
- Inquiry "Alert" System User Defined Fields in Inquiry Record
Contact us for more information on our pricing and support.
